COVID-19 Protocols for Tourism Industry Operations released | The Planner

The Tourism Business Council of South Africa (TBCSA) has released protocols on how the tourism industry can operate while ensuring the safety of its staff and consumers during the COVID-19 pandemic. It is envisaged that the protocols should remain in force for as long as the declaration of a national disaster remains in force.

The protocols align with the latest Disaster Management and Department of Employment and Labour (DoEL) Regulations, the World Health Organization (WHO), National Institute for Communicable Disease (NICD), Department of Health (DoH) guidelines and advice, as well as the Health & Safety Act. They are also benchmarked against international best practice and have incorporated the lessons learnt through implementing the accommodation sector’s self-isolation and quarantine sites.

The document is a work-in-progress, and will be updated as more input and comments are gathered from various industry stakeholders.

You can download the document here. (Last updated 01 August 2020)

If you would like to give feedback on the document, you can submit it by email to: