Airlink has partnered with global travel technology company Amadeus to implement the Amadeus Altéa Passenger Services System. This technology will allow Airlink to manage its inventory, ticketing, customer and flight management, e-commerce, revenue accounting and revenue management through one streamlined platform.
With this solution in place, Airlink will be able to personalise each customer experience. This will allow a faster and simpler booking and check-in process (whether at the airport or online), as well as real-time customer support and personalised alerts for flight changes, services or special offers.
This will allow a faster and simpler booking and check-in process, as well as real-time customer support and personalised alerts.
The new system will also help Airlink better manage its direct online and offline reservations, while simplifying inward and outward interline billing and providing an accurate overview of inventory. These benefits will ultimately help Airlink adapt quickly to fluctuating air travel demand, which has become more extreme since the COVID-19 pandemic’s arrival.
Airlink ended its long-term agreement with South African Airways earlier this year and has begun operating and issuing its own tickets. It’s new Johannesburg-Cape Town and Johannesburg-Durban services allow passengers to connect with other domestic, regional and long-haul flights on a single ticket.
“Partnering with Amadeus will help us better forecast changing market developments and passenger behaviour.”
Rodger Foster, CEO and Managing Director for Airlink, says, “Although the past months have been incredibly difficult for the South African aviation and travel industry, Airlink has remained committed to offering its passengers the best possible experience. We believe our partnership with Amadeus will allow us to enhance the passenger experience even further. Partnering with Amadeus will help us better forecast changing market developments and passenger behaviour.”
Maher Koubaa, Executive Vice President of Airlines for the Middle East, Turkey & Africa at Amadeus, adds, “We are very proud to announce this partnership with Airlink, expanding Amadeus’ footprint within the region… We look forward to further continue our work with Airlink as we support the airline’s ambitions to grow its Southern Africa regional and domestic route network, with our simple, agile and open solutions.”