City Lodge Hotel Group has launched a Coronavirus Disease 19 (COVID-19) protocol across its 62 hotels, with the aim of educating staff and guests on the simple measures they can take that can help to reduce the risk of contamination.
The information being shared includes what the virus is, as well as how it can be transmitted, common symptoms associated with the disease, how to prevent the spread of viruses in personal, operational and guests’ spaces, and who to contact if a possible case should be detected.
“We have chosen to be proactive and caring in our approach so that our guests feel welcome and safe.”
Hand sanitisers are also being made readily available throughout all of the properties, both in the front and back of house, to encourage staff and guests to use them regularly.
Lindiwe Sangweni-Siddo, the chief operations officer, says, “South Africa has only had one reported case of the COVID-19 at this time, and our ports of entry are well monitored. If we all act responsibly and follow the recommended protocol, we can minimise the risk.”
“We have chosen to be proactive and caring in our approach so that our guests feel welcome and safe,” she adds.
