Lisa Sidukwana has joined the team at the Boardwalk Hotel and Casino – one of the tourism jewels of Nelson Mandela Bay – as the newly-appointed learning and development specialist.
Lisa relocated from East London with her family last year, and has been at Boardwalk for two months where she is focused on understanding ways to enhance employee performance.
“I am enthusiastic about demonstrating to the Boardwalk team that they have the potential to accomplish more, unleashing inspiration and passion, and cultivating a culture where individuals are eager to be a part of a dynamic learning environment.”
She shares, “There are many ways to achieve this; learning and development goes beyond mere training. I hope to foster employee engagement and retention, ensuring our staff finds satisfaction and complete involvement in their roles, contributing to both their longevity within Boardwalk and the delivery of exceptional customer service.”
“I have a deep passion for connecting with people and assisting them in transforming their lives. Witnessing the profound impact of my contributions on individuals truly brightens my day. I am enthusiastic about demonstrating to the Boardwalk team that they have the potential to accomplish more, unleashing inspiration and passion, and cultivating a culture where individuals are eager to be a part of a dynamic learning environment,” she adds.
Boardwalk Hotel and Casino’s newly-appointed Learning and Development specialist, Lisa Sidukwana
Sun International’s vision for the future
Boardwalk Hotel and Casino General Manager, Tati Tsunke, adds, “Lisa’s expertise in learning and development aligns perfectly with our objectives and vision for the future, and we are excited to see how our team’s development unfolds with her leadership.”
Learning and development is crucial to Sun International, which is focused on continually growing and rewarding employees to perform well and, in turn, provide memorable guest experiences. “My role speaks to succession planning which is a pivotal part of the business, especially for management roles. Wherever possible, we upskill junior management for further opportunities within the business,” says Lisa.
She is also responsible for on-boarding new hires and is building customer service programmes to improve feedback ratings, and is looking to create balance between a shared employee experience – “which the business is doing, through internal awards” – and an individual work experience where the team members feel their efforts are being recognised. “I embrace the concept of diversity, recognising and appreciating everyone, from the cleaner to the person in their corner office. This brings a great possibility for growth in the business.”
Lisa has a Bachelor of Economics and Management Sciences from Walter Sisulu University and an Honours in Management Law and Policy from the University of Pretoria.
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