Emerald Resort & Casino welcomes Mark Hands, international hotelier and casino veteran, to the position of Resort Director.
Mark Hands joins the Emerald Resort & Casino team from the Ceasars Entertainment owned Casino, Manchester235 in the position of Venue Director. He has over 25 years experience in the hotel industry which includes, amongst others, Venue Director at Alea, Nottingham, Group General Manager at Doubletree Hotel in Bristol and GM, Thistle Hotels.
“Mark brings a wealth of international experience, knowledge and insights to the local hotel and casino industry, and we’re very excited to have him on board,” says Emerald Resort & Casino’s Finance Executive, Walter Bause.
“I would like to thank everyone at Emerald Resort & Casino who has made me feel very welcome and I look forward to working with our team members to continue achieving growth through proactive management and probably the most critical, a strong focus on customer satisfaction,” says Hands.
Hands brings with him Ceasars Entertainment Group’s best international casino and hotel management standards to Emerald Resort & Casino thereby providing guests with exceptional service and delivery across all properties within the Resort.
Bause adds: “We believe that he is the perfect addition to our senior management team and we look forward to Mark’s results driven attitude, innovative approach to business and providing world-class service to our guests, reinforcing our position of being the premier business and leisure destination in the Vaal.”
