Description
Lynn Baker is a certified World Class Speaking Coach, Executive Presence Consultant, professional speaker and successful business woman. Customer experience is acknowledged as being the key point of competitive differentiation for future success. Customer experience is often confused with customer service yet there is a vast difference. Customer experience encompasses every touch point a customer uses to interact with your company or your brand, whether it be by phone, email, website, retail outlet, call centre, social media or sales representative. These touch points will determine the future success of any company. This presentation is designed to shift the thinking of the audience about the role they play in the customer experience journey and what contribution they can make to ensure its success.
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