Q. When I engage third parties (suppliers) to provide services on my behalf, must I advise the consumer of their identity and terms and conditions (T&C)?
A: Yes, you must. There are two aspects involved here that you should be aware of. Firstly, the Consumer Protection Act (CPA) requires you to advise the consumer of the supplier’s details (Section 27). For example, the consumer may have had a bad experience with the supplier, or you may engage Uber when the consumer may prefer Bolt. Secondly, the supplier’s T&C may be unacceptable, for example, the payment terms.
DISCLAIMER: Each case depends on its own facts & merits. The above does not constitute advice. Independent advice should be obtained in all instances.
Have a legal question? Ask Louis-the-Lawyer!
Send your questions for Advocate Louis Nel to pippa@indpendentwriting.co.za. We will respond to all your questions even if it takes time and additional research, so please be patient. However we will give preference to the most pressing and commonly asked ones.
